Shipping & Delivery Policy
SECURE, INSURED, AND COMPLIMENTARY.01 Shipping Coverage & Charges
Kavera offers complimentary shipping on all orders delivered within India. No minimum order value is required to qualify for free shipping.
International shipping is currently unavailable. All orders are dispatched exclusively to addresses within the Republic of India.
02 Delivery Timelines
Estimated delivery timelines are as follows:
| Order Type | Estimated Delivery Timeline |
|---|---|
| Ready-to-Ship Products | 48–72 hours from dispatch confirmation |
| Made-to-Order / Custom | Up to 20 business days from order confirmation |
Note: Business days exclude Sundays and public holidays. Timelines are estimates and may vary based on delivery location, customisation complexity, or unforeseen logistical circumstances. Kavera shall not be held liable for delays caused by factors beyond its reasonable control.
03 Dispatch & Transit
All orders are dispatched through trusted and verified logistics partners. Every shipment is:
- Fully insured for transit value
- Securely packed to prevent damage or tampering
- Accompanied by a dispatch confirmation and tracking details
Tracking information will be shared via registered email and/or SMS upon dispatch.
04 Signature Packaging
Every Kavera order is presented in our signature luxury packaging, designed to protect the integrity of the creation and enhance the unboxing experience.
Each shipment includes:
- Tamper-evident, sealed outer packaging
- Signature Kavera jewellery box
- Product certificate and authenticity documentation (where applicable)
- Invoice and purchase record
05 Delivery Acceptance & Inspection
Kavera strongly recommends that customers inspect all packages prior to accepting delivery. Customers should verify the following at the time of receipt:
- Outer packaging is intact, sealed, and shows no signs of tampering or damage
- The shipment matches the order details and delivery address
If the packaging appears damaged, tampered with, or suspicious in any manner, the customer must:
- Refuse acceptance of the delivery
- Immediately notify Kavera's customer support team
- Report the issue to the delivery partner at the time of refusal
Acceptance of a visibly damaged or tampered package without timely reporting may affect eligibility for claims, replacements, or refunds.
06 Reverse Pickup — Returns, Exchanges & Buy-Back
For all eligible return, exchange, or buy-back requests, Kavera arranges a secure reverse pickup from the customer's delivery address. The reverse pickup process is fully insured and complimentary, ensuring your precious items are protected throughout their journey back to us.
To ensure a smooth pickup process, customers must:
- Keep the jewellery in its original, unused condition inside the signature Kavera box
- Include the original invoice, product certificate, and authenticity documentation
- Securely pack and seal the package before handing it over to our authorized pickup representative